HRM Office support
Last updated 2026-11-03
HRM Office (EMI HRM) is the staff app of Ekphatthana Deposit-Taking Microfinance Institution Co., Ltd (EMI), Lao PDR. It is for EMI employees only: Human Resources creates every account, and there is no public sign-up. Start with the answers below, or contact HR at hr@emimfi.com.
E-mail HR — hr@emimfi.comContact support
E-mail Human Resources at hr@emimfi.com. Please include your name, employee code, phone model and what went wrong — a screenshot helps.
- In the app: the “Help & Requests” menu sends your question straight to HR
- Website: www.emimfi.com
- We reply on working days
I can’t sign in
Sign in with the username and password HR gave you.
- Forgot your password: tap “Forgot password?” on the sign-in screen. A one-time code is sent to the e-mail HR has on file for you
- No e-mail on file, or the code does not arrive: ask HR to reset your password
- Too many wrong passwords lock the account for a few minutes — wait, then try again
“This is not the registered device”
For security, each account is bound to the first phone it signs in on.
- Changed your phone: tap “Send request to HR” on that screen. When HR approves it you get an e-mail and can sign in on the new phone — the old phone stops working
- No request button: e-mail HR with your name, employee code and the new phone model
Clock-in does not work
Clock-in checks where you are and which phone you use.
- Allow location for HRM Office while using the app (iPhone: Settings → HRM Office → Location)
- Be inside your branch’s work area — outside it the app tells you so
- Clock in from the app on your registered phone, not from a computer
- The app says you have no work schedule: ask HR to assign one
The app says the service is closed
The service runs every day from 07:00 to 19:30 Laos time (UTC+7). Outside these hours the server is switched off. Your data is safe and is there again when the service opens.
Notifications don’t arrive
Notifications tell you about approvals, announcements and messages.
- Allow notifications for HRM Office in your phone’s settings
- Sign out and sign in again once so the app registers your phone again
Privacy and deleting your data
How EMI handles your data, and how to ask for your account and data to be deleted, is in the privacy policy: in the app open Profile → Privacy policy, or tap “Privacy policy” on the sign-in screen.
Human Resources, Ekphatthana Deposit-Taking Microfinance Institution Co., Ltd (EMI), Vientiane Capital, Lao PDR · hr@emimfi.com · www.emimfi.com